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ITIL Foundation
         
课程介绍
    The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
    After passing the ITIL Foundation training and examination, you can expect to gain a general overview and basic understanding of ITIL.
    If you want to progress to the next level within the ITIL qualifications scheme, the ITIL Intermediate level, you need to have first passed the ITIL Foundation qualification.
This qualification is primarily aimed at:
    Those who require a basic understanding of the ITIL framework
    Those who need understanding of how ITIL can be used to enhance IT service management within an organization
    IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.
    However, the ITIL Foundation level qualification is open to and can benefit anyone who has an interest in the subject.
    Holders of an ITIL Foundation level qualification are likely to require further guidance before being able to apply the ITIL practices for Service Management to professional projects or situations.
    ITIL®的IT服务管理(ITIL®/ITSM)在跨国公司IT经理中素有“IT界MBA”之称,目前已成为全球IT行业最抢手的资格培训。信息技术基础架构库(Information Technology Infrastructure Library, ITIL)融合全球最佳实践,是IT部门用于计划、研发、实施和运维的高质量的服务准则,是目前全球IT服务领域最受认可的系统而实用的结构化方法。
    大量的成功实践表明实施ITSM可以提高IT部门营运效率25-300%。在有助于改善服务的同时降低成本,很多组织采用ITIL®并获得收益。参加ITIL课程培训和认证已经成为优秀IT服务管理工程师或经理的最佳路径,也是分享全球IT管理最佳实践的有效捷径。
    ITIL® V3课程旨在让学员全面了解 IT 服务管理生命周期涵盖的战略、设计、交付、运营、持续改进五大阶段,及各阶段的关键概念、主要原则、重点流程、核心功能和重要角色,实际理解如何把集成的 IT 服务管理框架应用到工作中,并且通过课程顺利取得最新的ITIL® V3 Foundation国际专业认证。
Examination Format:
    Multiple choice examination questions
    40 questions
    26 marks required to pass (out of 40 available) - 65%
    60 minutes’ duration
    Closed book.
    考试费用:1500元/人。
培训目标:
授课对象
    IT professionals interested in understanding the content and concepts of the new ITIL v3. The course is designed for:
    1、Executives and key stakeholders
    2、Process owners and managers
    3、Senior technical and operational staffs
    4、IT professionals and consultants
    5、IT customers
预备知识
    There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.
培训目标
    1、了解ITIL V3的产生背景和升级原因;
    2、明了ITIL V3的基本概念、专用名词及建置目的;
    3、了解IT服务生命周期的概念;
    4、熟悉IT服务管理中的角色、过程以及关键流程的组合要件;
    5、熟悉服务策略、服务设计、服务运营、服务转换及服务持续改进的概念;
    6、学会利用平衡积分卡(BSC)设计IT(运营)管理战略并据此重新定义面向ITSM的组织架构、流程和工具;
    7、辅导学员通过ITIL FoundationV2-V3 Bridge 认证考试。
课程大纲:
Service Management as a Practice
Concepts of IT service management
services
The service lifecycle
ITIL Service Lifecycle
The five core processes
The value of the ITIL service lifecycle
ITIL Core Concepts
Identifying and documenting the services
Optimizing the infrastructure
ITIL Key Principles and Models
Value-creation through services
Exploring the importance of people, processes, products and partners
ITIL Processes
Service strategy
Service design
Service transition
Service operation
Continual service improvement
Service Management Functions and Roles
Outlining IT organization functions
Defining service roles
organizational structure
开课时间:
费用及课时:
费用:4500 元
授课形式:双休班
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